Shipping policy
At Vela SkinSnacks, we are dedicated to ensuring your products arrive promptly and in perfect condition, no matter where you are in the world. Please review our updated shipping terms below.
Delivery Area
• We proudly offer worldwide shipping from our fulfillment center in Amman, Jordan.
• Delivery times, shipping methods, and fees may vary depending on your destination.
• Some remote areas may experience longer delivery times or limited courier options.
Processing & Delivery Timeframes
• Orders are typically processed within 1–2 business days after confirmation.
• Estimated delivery times:
• Jordan: within 48 hours.
• Regional (Middle East): 3–7 business days.
• International: 7–14 business days (depending on destination and customs clearance).
• Delays may occur due to factors beyond our control, such as public holidays, customs inspections, or severe weather. If such delays arise, we will notify you promptly.
Shipping Partners
• We work with reputable local and international couriers to ensure reliable and secure delivery of your order.
• All orders are carefully packaged to maintain the quality and integrity of our products during transit.
Shipping Fees
• Shipping costs are calculated at checkout based on your location, selected delivery method, and order weight.
• Any applicable customs duties, import taxes, or handling fees are the responsibility of the recipient and may vary by country.
Order Tracking
• Once your order has been shipped, you will receive a tracking number via email to monitor your delivery status.
Failed or Returned Deliveries
• If a delivery attempt fails due to an incorrect address or the unavailability of the recipient, our team or courier will contact you to arrange a redelivery.
• Additional charges may apply for repeated failed delivery attempts or returned parcels due to inaccurate information.